Grievance Redressal Process
- Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally or telephonically. An email may be sent at hasif@richessein.com.
- Alternatively, the Investor may call on +91 – 8111939818.
- A letter may also be written with their query/complaint and posted at the below mentioned address: 5/381, Vattekkat House, Punnayurkulam Post, Thrissur, Kerala – 679561.
- The client can expect a reply within 21 days of approaching the Research Analyst.
- In case the client is not satisfied with our response they can lodge grievance with SEBI at http://scores.gov.in or may also write to the office of SEBI.
- After exhausting the above options for resolution of the grievance, if the investor/client is still not satisfied with the outcome, they can initiate dispute resolution through the ODR Portal: https://smartodr.in/login.
- For more details about the ODR mechanism, fees, timelines etc., you may read the master circular released by SEBI titled: “Online Resolution of Disputes in the Indian Securities Market” available at the following link:
https://www.sebi.gov.in/legal/master-circulars/aug-2023/online-
resolution-of-disputes-in-the-indian-securities-market_75220.html
Details of Compliance Officer:Name: Shahida A. Backer
Contact No.: +91 8111 939 818
Email: compliance@richessein.com